The Park Surgery60 Ilkeston Road Heanor Derbyshire, DE75 7DXTel: 01773 531011
If you wish to speak to a member of staff about any matter in private please ask the receptionist.
We run an appointments system. Some appointments are available to be booked in advance, but there are more available for people to ring on the day they wish to be seen. There are more appointments available in the mornings as we have more doctors available.
We aim to give you an appointment with the doctor of your choice, but if their list is full or they are away then we will offer you an appointment with another doctor.
All requests for same day appointments will be taken from 8 am onwards. There will be no separate allocation of appointments at 2 pm. Please do not wait until 2 pm to request a same day afternoon appointment.
You will be asked the reason for your appointment. This will help us to prioritise your call and enable us direct you to the appropriate person.
You may be offered a telephone appointment in the first instance. The doctor will then decide if you need to be seen in person and will arrange the appointment for you.
If you feel your problem can be dealt with over the phone and would like to book a telephone appointment please tell the receptionist.
If you feel your problem is urgent please let the receptionist know.
You are still be able to pre-book appointments. Please book ahead if you can.
On Mondays and Thursdays (alternating) we also offer extended surgery appointments from 6.30 pm until 8.45 pm . These can only be booked in advance and are especially suitable for those patients who find it difficult to attend in normal surgery hours due to work commitments. The surgery reception and phone lines are not open at this time.
To make an appointment please telephone 01773 531011 or call in to surgery reception.
Whilst registered with us we encourage patients to see any of the doctors and clinical staff. However, they may also if they wish express a preference to receive services from a particular doctor. Once a preference has been indicated we will endeavour to comply with the request. However, there may be times when this is not possible, for example; doctor unavailability, or the services requested are not provided by the preferred doctor. Please also note that should a patient wish to see their preferred GP then it may result in a longer waiting time for their appointment. Patients who have a preferred GP should let us know in order that we can record it.
If you ask one of the doctors or staff to telephone you back and your telephone has been programmed not to accept hidden numbers then please disable this facility temporarily otherwise we will not be able to return your call.
If you are unable to keep an appointment for any reason we would be grateful if you could let us know in advance. Appointments can be reallocated even at late notice.
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
There is a car park for use of patients whilst visiting the surgery.
There is full disabled access to the surgery.
The practice has a hearing loop installed for hearing impaired patients.
We are fortunate to be recognised as a training practice and we usually have foundation year doctors and specialist training registrars attached to the practice. They stay with us for between four months and a year to gain further experience of general practice and complete their training to become general practitioners. On some occasions when you see a doctor in training, you may be asked before your appointment whether he/she can video their consultation with you. This is to help assess and improve their consultation skills. You are under no obligation to say yes. If you feel you are happy to be videoed, further information and a consent form will be given to you.
At times we also have medical students from both Nottingham and Derby Medical Schools attached to the practice to gain first hand experience of general practice. It is very valuable experience for them to sit in during your consultation with the doctor. However, if you would prefer them not to be present then please let the receptionist know when you arrive.
Because we are a training practice we have to be inspected regularly to ensure we continue to meet the high standards necessary to train competent doctors. At such a visit a small number of patient records may be inspected for the purpose of ongoing accreditation and quality assurance activities.
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